Terms & conditions

Cemetery Markers

• Cemetery Acceptance and Delivery

Cascade Monuments requires signed approval from each cemetery before an order is placed with our foundry. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.

• Cemetery Installation Fees & Regulations

Cascade Monuments is not responsible for any cemetery or installation fees. The prices you see on cascademonuments.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.

Cascade Monuments will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the marker conforms to cemetery regulations.

• Natural Materials

When purchasing a memorial, the purchaser acknowledges that granite is a natural material with variations in color and characteristics. Occasionally, cemeteries require granite bases be a color of their choosing. Please contact the cemetery to see if a particular granite color is required. Should you want to purchase a marker from Cascade Monuments please call for a granite color selection.

Cascade Monuments also offers many other popular granite colors. For an additional price, selection of a different color for your base or marker can be arranged.

• Shipping

Delivery time is normally 6 - 8 weeks from receipt of layout approval. All memorials are shipped via truck freight. All freight costs are included in the price of the marker to cemetery or business destinations within the continental U.S. Additional shipping charges will apply if marker is shipped to any other area. Residential delivery is available at an additional charge. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your marker incur damage during shipment, note the damages on the bill of lading and add a photograph. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While Cascade Monuments will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.

• Sales Tax

Sales tax will be added to all orders shipped within the state of Washington at applicable rate. Purchaser will be responsible for any applicable taxes in states other than Washington.

• Cancellations

Purchaser has the right to cancel an order up to 48 hours after payment is made.

Monuments

• Contract

In addition to the terms below, each monument sale has it’s own agreed contractual terms and conditions. Each aspect of the sale of a monument will be spelled out in the contract. Aspects may include but are not limited to design, size, color, lettering, freight, delivery, installation and payment options

• Cemetery Acceptance and Delivery

Cascade Monuments requires signed approval from each cemetery before an order is placed. This is a courtesy service provided to our customers to verify the order placed is within the cemeteries rules and regulations. Providing this service is to help the customer verify the cemetery will accept their order, however, it is solely the responsibility of the buyer to insure the item they are purchasing is within all cemetery rules and regulations.

• Cemetery Installation Fees & Regulations

Cascade Monuments is not responsible for any cemetery or installation fees. The prices you see on cascademonuments.com do not include the cost of installation. Many cemeteries will have fees for installation and endowment care that you will pay directly to them. Check with them to find out what those charges might be. Most cemeteries require payment in full before accepting delivery of a memorial. When you check with them about their rules and regulations, verify when the payment has to be made. It may be possible to pay them as soon as you order the memorial.

Cascade Monuments will do everything in its power to ensure that all memorials sold meet the requirements of the cemetery in which it is being installed. It is, however, ultimately the responsibility of the purchaser that the memorial conforms to cemetery regulations.

• Natural Materials

When purchasing a memorial, the purchaser acknowledges that granite and marble are natural materials with variations in color and characteristics. Occasionally, cemeteries require granite be a color of their choosing. Please contact the cemetery to see if a particular granite color is required.

• Shipping

Delivery time varies depending on the size and scope of the memorial or project. All memorials are shipped via truck freight. The terms of shipping and installation will be addressed in each individual contract. Any special shipping requirements will be the responsibility of the purchaser. Special requirements may include but are not limited to lift gates, rescheduling of delivery and non-commercial delivery. Should your delivery incur damage during shipment, note the damages on the bill of lading and add a photograph. Contact us immediately and fax us a copy of the bill of lading so we can help you file a claim promptly. The shipping company will need to know the exact damage to the memorial. If possible, take a photo when you uncrate it-after noting the damage on the bill of lading. It is important to inspect the memorial immediately. The time frame to file a claim is usually 15 days. All merchandise should be retained in the original shipping container in the same condition when damage was discovered-until an inspection can be done. While Cascade Monuments will assist in filing a claim for damages, we are not responsible for the memorial after the bill of lading has been signed and delivery has been accepted.

• Payment

Cascade Monuments arranges contractually the terms of payment for each monument/memorial/project. We accept payments in the form of credit cards, money orders and personal checks. Credit cards accepted are Visa, MasterCard,. There will be a $35.00 fee for all returned checks.

• Cancellations

Purchaser has the right to cancel an order up to 48 hours after payment is made.

THE MATERIALS ON THIS PAGE ARE SUBJECT TO CHANGE WITHOUT NOTICE.

Frequently Asked Questions

• Do I have to purchase a monument from my funeral home or cemetery?

A funeral home or cemetery cannot force you to purchase a monument from them when you are arranging other funeral purchases.

• How do I order a custom cemetery monument?

Monuments can be as elaborate and as personalized as you want them to be. They're available in a wide range of styles, shapes and colors. To order a custom monument, simply give Cascade Monuments & Urns a call and let us help you choose the perfect monument for yourself or a loved one.

• What are monuments made of?

Most modern monuments are made of granite because of it's durability and climate tolerance. Other materials consist of marble and bronze.

• How much do monuments normally cost?

Monuments are priced depending on quality of material, size, color, and accessories. For more information on cost, contact us.

• What do I need to know when purchasing a cemetery monument?

Some cemeteries have restrictions on the monuments they accept, so it is a good idea to check with your cemetery first to find out what guidelines you must follow. Determine your budget, most styles can be adapted to fit any size and budget.

From here, you can decide on a monument style that expresses the life of you or your loved one. You can choose from a variety of shapes, sizes, colors and materials for your memorial. Classic Monument Works will be happy to help you further customize your monument with text, engravings and other decorations.